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Even though you might be within our coverage areas, a site survey helps us determine if the signal distributed from our towers can be received at your location at a good signal strength level. Scheduling a site survey with us does not obligate you to purchase our services. It helps us determine if you have the necessary “line of sight”.
FITA Internet operates through wireless networks which require a clear view of the human eye (Line of Sight) from where the antenna is installed (ideally top of the client’s premises) to where our Tower is located. In cases where the view to the tower is not clear (tall buildings or geographical obstacles in between), client’s location is reported as a No Line of Sight area.
Shared Bandwidth (IWACU Pack in this case) involves a set bandwidth shared among users, on a shared bandwidth connection. All bandwidth (5 Mbps, 10 Mbps, etc.) is split among all allocated clients. Download and upload speeds on a shared package are “up to” a particular limit. If usage on the shared bandwidth is light, clients will experience faster download speeds. If all clients on the network are streaming videos or uploading large files, speeds will decrease. This package is usually recommended for homes and small businesses with limited internet use. Dedicated Bandwidth (KARIBU Pack in this case) is bandwidth that is dedicated to the client. With a dedicated plan, you are the only subscriber to a specified amount of bandwidth, that bandwidth allocated is for your use only. Those assigned dedicated bandwidth have access to more reliable services, like having consistent download and upload speeds. This package is usually recommended for Businesses that rely on providing online services to their customers and which depend on uploading and downloading content as well as operating heavy platforms.
After full service implementation as per signed contract, the client signs a service acceptance form and billing starts as per the day of acceptance. Service is post-paid (used and payed later) hence previous months’ invoices are generated (through email) between 1st-5th day of current month and the client is obliged to clear the invoice not later than the current month either by cheque or deposit on Revolution Air Ltd’ accounts in Equity or BK banks
After signing the service acceptance form, our clients are given access to a monitoring platform where they have visibility of their internet usage, peak hours and through which other recommendations are made if necessary.
After signing the service acceptance form, a dedicated account manager is assigned to you for dedicated relationship with us. We strongly recommend that any support request be addressed directly to them as they will know they right channel for your request. Also an escalation matrix is shared just in case.
Yes. Revolution Air has engineered the network to accommodate great flexibility and scalability. Maybe it’s something faster. Perhaps it’s downshifting to a lesser bandwidth for a while. Whichever the course, we can help you out.Make the request during office hours, and we’ll adjust your billing and make the internet bandwidth change effective within minutes.
A client is connected within 48 hours of placing an order and having a contract signed.
Please check if the wireless router is well connected to the power socket and if not, please connected it and test again. If already connected and the issue persists, please contact us through the account manager or escalation matrix and we shall have the service restored.
Please contact us